The face of retail is changing fast. Brands must open up to the world and understand that customers are not only changing, but their demands are growing and becoming increasingly complex.

If data and digital solutions are here to simplify customers habits, they are also proof of human importance and its added value in the customer journey. How I connect with my clients? What experience I will create with them? What memory I will leave?
From product selection to display, including customer experience and KPIs, Chloé Cortinovis will share retail insights and best practices to help you succeed your omnichannel strategy.

In Part 2, you will learn more about:
1- Customer Experience
2- Selling Ceremony
3- KPIs and Performance

ABOUT THE SPEAKER
Chloé Cortinovis is a holder of an Executive MBA from the Institut Français de la Mode in Paris, she has been working in the creative industry sector for almost 20 years. She worked as a Strategy and Business Development Consultant before becoming Managing Director of a training and consultancy agency in Paris. Within this role, she collaborated with various luxury groups and brands on their retail transformation and employee development (Hermès, LVMH, Gucci, St Laurent, Boucheron, Tommy Hilfiger, Ba&sh, Hema, etc.)

In 2018, she launched the Bienvenue Factory agency. She designs tailor-made programs for executive committees, brands and operational teams to succeed in their retail development (customer journey, omnichannel strategy, trends & consumers habits). Singapore, Shanghai, Hong Kong, and Seoul have become her new playground!

Date: 20 Nov 2020, Friday
Time: 3.30 PM - 4.30 PM

Note: Attendees will have to turn on video during the session.